REFUND POLICY

Thank you for shopping at Posh Living. We strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

We accept refund requests for products that meet the following conditions:

The product must be in its original packaging and unused.

The product must be in the same condition as received.

The product must be returned within 30 days of the purchase date.

Made to order or customised items are not eligible for refunds unless they are damaged or defective upon receipt.

Made to order products are non-refundable.

2. Initiation of Refund Requests

To initiate a refund, please follow these steps:

Contact our customer support team at admin@poshlivingfurniture.co.uk within 30 days of receiving the product.

Provide your order number and a detailed explanation of the reason for your refund request.

If the product is damaged or defective, please include clear photographs as evidence.

Before the item is dispatched, if you change your mind after placing the order you are still able to make a cancellation. Once the item has been dispatched you will be liable to pay the full amount of the item.

Once you have taken delivery of your goods, no refunds will be offered. This is because each product is ordered individually for the customer.

3. Approval Process

Once we receive your refund request, we will review the information provided and determine whether it meets our refund eligibility criteria.

We may request additional information or evidence to assist in the assessment process.

Refunds are subject to approval and may take 5 business days to process after receiving return

4. Refund Options

Upon approval of your refund request, you have the following options:

Full Refund: Receive a full refund of the purchase price.

Partial Refund: In some cases, we may offer a partial refund if only a portion of the product is damaged or defective.

5. Return Shipping

If your refund request is approved, you will be provided with instructions on how to return the product.

The cost of return shipping for non-damaged or non-defective items will be borne by the customer.

For damaged or defective items, we may provide a prepaid shipping label or reimburse reasonable return shipping costs upon receipt and inspection of the returned item.

6. Refund Processing

Refunds will be processed using the same payment method used for the original purchase.

Please allow 5 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at admin@poshlivingfurniture.co.uk or 01706 231527